Ticketek provides ticketing services, including the sale and distribution of tickets on behalf of the venue, promoter or person responsible for holding the relevant event (the Event Organiser).
For each Event, the Event Organiser nominates seating or make other reasonable adjustments for spectators with an accessibility requirement (such as physical, hearing, or visual impairments) (such tickets are referred to collectively, as Accessible Tickets). These Accessible Ticketing Terms and Conditions govern the sale of Accessible Tickets, in addition to the Ticketek Terms and Conditions of Sale and any Event Organiser specific terms notified to you during the ticket purchase process.
If we are not selling Accessible Tickets to the event you are interested in attending, you should contact the Event Organiser directly to discuss your accessibility needs.
By purchasing an Accessible Ticket from Ticketek, you confirm you are eligible to purchase an Accessible Ticket in accordance with these terms. Please note if you resell your Accessible Ticket, any subsequent ticketholder will also need to comply with these terms and Ticketek’s Terms and Conditions of Sale.
Accessible Ticket Categories
The categories available for each event will be shown on our website when selecting Accessible Tickets. You should check the available Accessible Tickets, and its description on our website, to ensure your requirements are met. In general, the following categories of Accessible Tickets may be available:
- Access Card: An Access Card is a card issued to people with a significant, permanent disability. Patrons holding a valid Access Card indicating they require an Accompanying Guest are eligible for a complimentary Access Card Ticket. Please note you will need to provide us with the Access Card number, and you may need to show the card at the venue.
- Easy Access: Accessible Tickets are available for patrons with mobility issues or have accessible needs, but do not require a wheelchair location. These seating locations are typically accessible via less than 5 stairs, are located close to amenities such as toilets and may be close to the venue entry/exit.
- Deaf or Hard of Hearing: Deaf or Hard of Hearing Ticket is available in selected venues for use by patrons who are Deaf or hard of hearing and may utilise technologies such as hearing loops or infrared systems. Please contact venue for further information on what can be offered.
- Sign Language Interpreter: Sign Language Interpreter Ticket is available in selected events for use by patrons who are Deaf of hard of hearing who require a sign language interpreter.
- Vision Impaired: A Vision Impaired Ticket is available in selected venues for use by patrons with a visual impairment.
- Vision Impaired with Guide Dog: A Guide Dog Ticket is available in selected venues for use by patrons with a visual impairment who require their Guide Dog to be present during the event.
- Bariatric: A Bariatric Ticket is available in selected venues for use by patrons who prefer a larger seat.
- Accompanying Guest: A seat that is located in an Accessible location for use by patrons who do not have accessible needs. An Accompanying Guest ticket can be obtained as an Access Card Ticket, or sold as paid admission.
- Wheelchair Accessible: A Wheelchair Accessible space, is a location which is wheelchair accessible because (a) the seat has been removed from that location to accommodate a wheelchair; or (b) the location is permanently a dedicated wheelchair space. A customer who purchases a Wheelchair Accessible seat will remain in their wheelchair for the duration of the event.
- Wheelchair Accessible Accompanying Guest: A seat that is directly next to a Wheelchair Accessible space, that can be obtained as an Access Card Ticket, or sold as paid admission.
Additional Access Card Ticket Requirements
- When adding an Access Card Ticket to your booking, you will be required to provide a valid Access Card number. Ticketek will use this number for the purpose of managing your booking, storing the number in a secured manner and sharing it with the Event Organiser or venue for verification and admission purposes, in accordance with the Ticketek Privacy Policy
- To obtain a complimentary Access Card Ticket, you must purchase at least one value ticket in the same transaction. It is not mandatory that the value ticket be another type of Accessible Ticket.
- Only one (1) Access Card Ticket will be issued per Accessible or paying ticket.
- Access Card tickets are issued subject to availability in the venue.
- Where an Access Card Ticket is issued, it will be counted towards any ticket purchase restrictions.
- At the election of the Event Organiser, where an Access Card Ticket is issued, the Accompanying Guest may not be entitled to all benefits associated with the accompanying value ticket. For example, if the value ticket includes memorabilia or merchandise, such benefits may not be provided to the patron holding the complimentary Access Card Ticket.
Ticket Collection
- You may be required to collect your Accessible Tickets at the venue, on the day of the Event.
- You may be required to show valid identification to venue staff at the Event.
- Patrons collecting an Access Card Ticket may be required to show a valid Access Card to venue staff at the Event upon ticket collection.
Cancellation of Accessible Tickets
- Accessible Tickets are offered to customers with access needs and are intended for use by individuals with disabilities, and their Accompanying Guests. By purchasing an Accessible Ticket through Ticketek, you represent that you or a member of your party has a disability that requires the accessible features provided by the seating locations being purchased.
- Ticketek may investigate potential misuse of Accessible Ticketing where there is good cause to believe that such tickets have been purchased fraudulently. In appropriate cases Ticketek may, in its sole discretion, cancel an order for Accessible Tickets that it believes to be fraudulent or improper and reserves the right to suspend or terminate any Ticketek account involved in such activity.
- The venue also reserves the right to relocate to other seats, patrons who have purchased Accessible Tickets, but who do not require accessible features.
Data Collection Notice
We will need certain health data from you in order to provide you with the Accessible Tickets, for example your Access Card details. We, or the Event Organiser or venue may, in certain circumstances require additional information to either verify your eligibility to the Accessible Tickets, and to ensure we can accommodate your requirements. We will only process and share this data for these purposes and on the basis of your consent. Our privacy notice contains more information on how we use personal data.
